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Shipping Policy

Thank you for shopping at NerosHeadQuarters!
Here’s what you need to know about how we ship your orders.

1. Processing Time

We carefully prepare your order and usually ship it within 1 to 3 business days after payment is confirmed.
Please note: orders placed on weekends or holidays will be processed the next business day.

2. Shipping Destinations & Carriers

We ship worldwide from the Netherlands using trusted postal and courier services like PostNL, DHL, or UPS.

3. Delivery Times

Delivery times vary depending on your location:

  • Within the Netherlands: 1-3 business days

  • Rest of the EU: 3-7 business days

  • United States & Canada: 7-14 business days

  • Other countries: 10-21 business days

Please note these are estimates and actual delivery may vary due to customs, local postal delays, or other factors beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight.

5. Customs, Duties & Taxes

For customers outside the EU, please be aware that you are responsible for any import duties, taxes, and fees charged by your country.
We have no control over these charges and cannot predict their amount.

6. Order Tracking

Once your order ships, we’ll send you a tracking number via email so you can follow your package